These Terms and Conditions govern the relationship between Twelve Oaks Tuition and tutors, as well as tutors and clients (parents or students) using our tutoring services. By using our services, you agree to abide by these terms. Please read them carefully.

Definitions

• "Tutors" means the individuals providing tutoring services through our agency.
• "Clients" refers to parents, schools, or individuals who engage tutors through our agency.
• "Agency" refers to [Your Agency Name], the platform facilitating the connection between tutors and clients.
• "Services" means tutoring services provided by the tutors to the clients.

Eligibility

To work with us as a tutor, you must be at least 18 years old and legally permitted to work in the UK. You must also hold the necessary qualifications to provide tutoring services in the subjects you offer.

Self-Employment Status

Tutors working with our agency are considered self-employed contractors, not employees. As such, they are responsible for their own tax and National Insurance obligations. The agency does not deduct PAYE or provide employee benefits.

Tutor Responsibilities

Tutors must:

• Provide high-quality tutoring services to clients, tailored to the needs of each student.
• Ensure punctuality for all scheduled sessions.
• Maintain confidentiality regarding students' personal information and academic progress.
• Ensure that their services comply with all applicable laws and regulations, including safeguarding and child protection laws.

Client Responsibilities

Clients must:

• Provide tutors with necessary materials and information to ensure effective tutoring sessions.
• Pay for services in accordance with the payment terms agreed upon with the agency.
• Communicate any concerns or changes to the tutoring arrangements promptly.

Payment Terms

Tutors will be paid according to the rates agreed upon through the agency. Payments will be processed after each session and may be subject to a fee. Clients are required to pay for all services in full before or after the tutoring session as agreed.

Cancellation and Rescheduling

If a client or tutor needs to cancel or reschedule a session, they must provide at least 24 hours notice. Late cancellations or missed sessions may incur a fee, as specified in the tutor agreement.

Limitation of Liability

The agency is not liable for any loss, damage, or injury that occurs during tutoring sessions, except where such liability cannot be excluded by law. Tutors and clients should ensure they are fully covered by their own insurance where applicable.

Confidentiality

Both tutors and clients must maintain confidentiality regarding the personal and academic information of students, and should not disclose any information to third parties without the prior consent of the individual involved.

Amendments

The agency reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to tutors and clients in writing, and will take effect immediately unless otherwise stated.

Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the UK courts.